1. Refund Policy Overview
Airtix is an independent travel-information and affiliate website.
In most cases, Airtix does not issue airline tickets, collect ticket
payments, or hold customer funds.
When you select a flight option or click a booking link, you may be
redirected to an airline, online travel agency, affiliate booking
engine, or another independent travel provider. The refund rules of
that provider and the applicable airline fare conditions will govern
your booking.
Airtix cannot approve, reject, accelerate, or guarantee a refund for
a booking completed on a third-party website.
2. Airtix's Role
Airtix may provide:
- Flight-search and comparison tools.
- Travel information and general booking guidance.
- Links to airlines and third-party booking providers.
- Affiliate referrals to independent travel websites.
The company shown on your ticket confirmation, payment receipt, or
card statement is generally the provider responsible for servicing
your booking, including cancellations, changes, and refunds.
3. Refund Eligibility
Refund eligibility depends on the airline's fare rules, ticket type,
booking channel, travel date, route, cancellation timing, and reason
for the request.
Refundable Fare
May qualify for a refund subject to cancellation deadlines,
penalties, and provider fees.
Partially Refundable
A portion may be refunded after deducting airline penalties,
taxes, or service charges.
Non-Refundable Fare
Usually not eligible for a cash refund, though a credit or limited
tax refund may sometimes be available.
A ticket is not automatically refundable merely because the traveler
no longer wishes to travel. Review the fare conditions before payment.
4. Non-Refundable Fares
Many discounted, promotional, basic-economy, and restricted fares are
non-refundable. Depending on the airline's rules, a non-refundable
ticket may:
- Have no cash-refund value.
- Qualify for future travel credit after penalties.
- Permit recovery of certain unused government taxes.
- Become entirely forfeited after a no-show.
Travel credits may have expiration dates, route restrictions,
passenger-name restrictions, or rebooking conditions.
5. Voluntary Cancellations
A voluntary cancellation occurs when a traveler chooses not to use a
confirmed booking. Airline penalties, provider service fees, fare
restrictions, and refund deductions may apply.
Submit cancellation requests directly to the provider that issued the
ticket. Cancellation is not complete until the airline or provider
confirms it.
Do not assume that submitting an email, contact form, or refund request
automatically cancels a booking. Obtain written confirmation from the
ticketing provider.
6. Date Changes, Route Changes, and Rebooking
Ticket changes are subject to availability and applicable fare rules.
The traveler may be required to pay:
- An airline change penalty.
- A fare difference between the original and replacement flight.
- Taxes or currency differences.
- A booking-provider service or handling fee.
If the replacement fare is lower, the difference may not be refundable
unless the airline's rules expressly allow it.
7. Airline-Initiated Cancellations or Schedule Changes
When an airline cancels a flight or makes a significant schedule
change, the airline or ticketing provider may offer:
- Rebooking on another available flight.
- A travel voucher or future credit.
- A refund to the original payment method, where applicable.
Available remedies depend on the airline's policy, applicable law,
route, and circumstances. Airtix does not control airline operations
or compensation decisions.
8. Refund Processing Time
Refund timelines vary by airline, booking provider, payment method,
bank, card issuer, currency, and destination.
Even after a provider approves a refund, additional time may be needed
for the payment processor or financial institution to post the amount.
Airtix cannot guarantee a specific processing period.
Keep the cancellation confirmation, refund reference number, ticket
number, and payment receipt until the refund is completed.
9. Service Fees, Penalties, and Deductions
A refund may be reduced by:
- Airline cancellation or change penalties.
- Non-refundable booking or service fees.
- Payment-processing or currency-conversion costs.
- Used flight segments or partially used services.
- Non-refundable seat, baggage, meal, or insurance charges.
Affiliate commissions earned by Airtix do not create an obligation for
Airtix to reimburse the traveler directly.
10. No-Show and Missed Flight Rules
A traveler may be treated as a no-show if they fail to check in,
board, or cancel before the airline's deadline.
A no-show can result in:
- Cancellation of remaining itinerary segments.
- Loss of the ticket value.
- Additional reinstatement or rebooking charges.
- Loss of eligibility for a refund or travel credit.
Contact the ticketing provider and airline immediately if you expect
to miss a flight.
11. Baggage, Seat Selection, Meals, and Other Add-ons
Optional services may have separate cancellation and refund rules.
Charges for baggage, preferred seats, meals, lounge access, priority
services, and other extras may be non-refundable even when the ticket
itself qualifies for a refund.
Review the relevant airline or provider policy before purchasing any
optional service.
12. Travel Insurance and Protection Products
Travel insurance or trip-protection products are supplied by
independent insurers or providers. Claims must be submitted directly
to the insurer according to the policy terms.
Purchasing travel insurance does not guarantee that a cancellation or
other loss will be covered.
13. Payment Disputes and Chargebacks
Before starting a payment dispute or chargeback, contact the merchant
identified on your receipt or card statement.
An unjustified chargeback may cause a provider to cancel active
bookings, restrict future services, or submit evidence disputing the
claim. Airtix cannot manage a chargeback for a transaction processed
by another company.
14. How to Request a Cancellation or Refund
-
Locate the airline or booking-provider name on your confirmation,
ticket, receipt, or payment statement.
-
Review the fare conditions and cancellation deadline.
-
Contact the ticketing provider through its official support channel.
-
Provide the booking reference, passenger name, ticket number, and
payment details requested by that provider.
-
Request written confirmation of cancellation and any approved refund.
-
Retain all correspondence and reference numbers.
Never send complete card numbers, passwords, one-time passcodes, or
sensitive identity documents through an unsecured contact form.
15. Contact Airtix
You may contact Airtix for general questions about this Refund Policy.
For a specific booking refund, contact the airline or provider that
issued the ticket.
Final Travel Disclaimer
Airtix is not an airline, ticket issuer, payment processor, or carrier.
Airline names, logos, schedules, prices, refund conditions, baggage
rules, and trademarks belong to their respective owners.
All bookings completed through a third-party provider are governed by
that provider's terms, fare conditions, privacy policy, cancellation
rules, and refund procedures.